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Social BPM: |
About the Author Steve Russell Steve Russell joined OpenText in July 2011 upon OpenText's acquisition of Global 360. Mr. Russell has been instrumental in providing leadership for all research and development and other activities throughout the organization. Mr. Russell has broad experience in managing and developing workflow and data-automation system software. Mr. Russell is a frequent speaker and author on the topic of business process management, including writing the e-book How Can Companies Kill the Things that Kill Productivity?, and co-authoring the Getting Started with BPM article series for BPM.com. If you are interested in purchasing the entire book, click here to purchase today.
For more information, Email bpm@opentext.com |
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A Sneak Peek - Download Complimentary Chapter!
Get your complimentary chapter “How Social Technologies Enhance the BPM Experience for All Participants”.
Learn how social BPM impacts an organizations’ ability to improve process participant productivity, particularly with unstructured work, and receive guidance on what to consider when applying social technologies for process improvement.
OpenText VP, R&D Steve Russell contributed a chapter titled How Social Technologies Enhance the BPM Experience for All Participants to the newly published book Social BPM - Work, Planning and Collaboration Under the Impact of Social Technology.
Summarizing his chapter in the book, Mr. Russell stated, “Instead of starting with the process model, start with the participants within the process. Once their needs are understood, processes can be developed that support those needs, not the other way around. Social technologies exist to accelerate social conventions that people already participate in. When evaluating how participants work within a process, how they collaborate and access information should be a part of that analysis. By having social technologies as a part of the BPM toolkit, the value delivered to a participant is increased.”
Simply register below to get your complimentary chapter and learn how to embrace social technologies and effectively use them to enhance the experience of all participants in processes.
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