Customer-Centered Innovation:
Driving Operational Excellence from the Outside-In

Brought to you by:

BPM Logo - Euro Assist and OT

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Presenters: 

BPM Presenter - Stef L and David R2


Europ Assistance Group is a leading provider and global pioneer of the assistance industry, including traditional travel and motor assistance services as well as legal, IT, maintenance and domestic services. While Europ Assistance has historically had a customer-oriented culture and value system that is totally committed to customer success, they were being challenged to improve customer service levels and operational efficiency while also delivering new business innovations that could fuel growth and higher profitability.

Learn how Europ Assistance addressed their challenges by:

  • Adopting an “outside-in” approach to re-engineering their value chain from a customer-centered perspective
  • Using OpenText ProVision to map out new process models across the end-to-end customer experience
  • Redefined their Operational organization to break down application silos and gain new process-driven efficiencies
By further aligning their business to customer needs, Europ Assistance successfully achieved their sales growth and profitability objectives while delivering service excellence that continues to differentiate them in the marketplace.

View this on-demand webinar to see how you can deliver more business value from your ProVision investment.

Click on the replay link below to view the webinar today!

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