Smart Process Applications Fill A Big
Business Gap

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by Andrew Bartles and Connie Moore of Forrester Research, Inc.

Published August 2012


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Smart process apps are a new category of application software designed to support business activities that are people-intensive, highly variable, loosely structured, and subject to frequent change. This next generation of packaged apps will encapsulate current best practices in these collaborative business processes yet make it possible for the app to reflect continuous improvements in how collaboration can occur.

Five Elements of a Smart Process Application:

  • Document capture for incoming documents, forms, and faxes relevant to the business activity.

  • BPM tools for executing the steps involved in the activity.

  • Collaboration platform for people to create content needed for the activity.

  • Imported or embedded awareness data relevant to the business activity.

  • Embedded analytical tools designed for the business activity.

Download this report to learn more about how Smart Process Apps fill the business gap and why all applications should be designed for people, but built for change.


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