OpenText delivers Enterprise Information Management (EIM) solutions to help customers realize the full potential from their enterprise information to gain better business insight, capitalize on opportunities to positively impact the business, and improve process velocity.  A key component of EIM is business process and case management solutions, due to their pivotal role in helping organizations transform their business and increase agility.

Case Management in particular is the hottest topic in BPM right now and one of the most debated. Whether you call it dynamic or adaptive case management- or don’t thinks it’s part of BPM at all- the end result is the same: conventional BPM Suites are not doing case management justice. While both case management and BPM help manage work more effectively and efficiently, provide end-to-end performance visibility, and increase business agility, case management differs in how work is completed by providing knowledge workers with the information and flexibility they need to make effective decisions, without the constraints of traditional structured processes. When you’re making an investment for your organization, you need to ensure that you know the difference, and which is right for you.

Bruce Silver’s BPMS Watch paper, Case Management: Addressing Unique BPM Requirements provides an in-depth look at common case management scenarios, the differences and similarities to BPM, and what you should look for in your case management platform, including social and mobile capabilities. Bruce illustrates his findings by providing examples from OpenText’s Case360 solution, a leader in case management.

To learn more about why you need case management and how to choose the right solution to fit your business needs, download your copy today!

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