Implementing a case management solution can make a critical difference to your organization, but getting started can be daunting. Understanding best practices and how other organizations have achieved success with Business Process Management (BPM) solutions can make your implementation smoother.

Best Practice Insight BPM Case Study: Courts of Puerto Rico, the new report by Neil Ward-Dutton of MWD Advisors, discusses how the Office of Courts Administration of Puerto Rico is using OpenText BPM to manage criminal cases across all thirteen regions of the territory.

In this report you will discover how the Courts of Puerto Rico implemented OpenText BPM to address the need for a common case management system to assist in standardizing systems and processes, reducing costs and inefficiencies, and revitalizing the administration's ability to improve itself through the intelligent application of IT. 

Download the full report today and get the "five crucial points" from the Courts of Puerto Rico for BPM adopters:

• Start with a vision of continuous improvement
• Create discipline to establish a proper business blueprint
• Make sure you enlist the right resources
• Clearly manage stakeholder expectations
• Communicate, communicate, communicate!

Download now >>