Content Server 10 delivers many improvements and upgrading can change the way users perform their daily activities. Changes, even positive ones, are opportunities to take the current pulse of your users, assess any behaviors you would like to modify, and roll them into your upgrade training plan. In this session, we’ll discuss how to make your upgrade a positive experience for your business users and along the way build in some wow factors using Content Server 10 features.

About the presenter: As Solution Manager within OpenText’s Learning Services department, Pat Fennessy manages customized education solutions that focus on change management for end user adoption. Pat regularly conducts training requirements assessments, develops customized curriculum, and delivers training to customers in a variety of ways.