Creating Customer Value From Digital Disruption:
Effectively Managing the Customer Experience in a Distracted Multi-Channel World

OpenText Webinar

Customer Experience Management (CEM or CXM) is centered on the customer - how to attract, satisfy and retain them. With a profusion of websites, channels and devices, how do you deliver consistent and engaging messages, branding and campaigns, regardless of the channel or medium?

Watch the webinar and learn how your organization can:
  • Create a cohesive and satisfying experience at every touch point, anytime, in every channel and across devices
  • Bridge the gaps for multichannel production, publishing, distribution and analytics
  • Improve brand awareness and customer satisfaction
All registrants will receive a copy of the whitepaper The Forrester Wave™: Digital Asset Management for Customer Experience, Q2 2012.

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Optimize the cross-channel experience you provide your customers

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