SAP Document Presentment by OpenText, add-on for Business Correspondence
SAP Document Presentment by OpenText, add-on for Business Correspondence, sits on top of the existing SAP Document Presentment core functionality and provides enhanced business user enablement and process support by enabling SAP business users to create, review, edit and approve business documents live and in real-time seamlessly integrated into the SAP front end.
Highlights
Individual business documents: Allows SAP CRM business users to generate individual and real-time changeable correspondence for customer service, letters, as well as quotations and contracts etc.
Centralized review and auditing: Enable users to route documents to approval, for example certain bills during an automated bill run as well as approval of individually changed documents.
Benefits
- Seamlessly integrated into SAP CRM and Interaction Center
- Efficient document creation: real-time, template and rules based creation of documents and individual letters
- Personalized and editable customer correspondence
- Consistent branding and corporate identity through centralized templates
- Eliminate manual processes and use of Word templates
- Leverage review and approval functionality, customer preferred delivery channels
- Integration with enterprise multi-channel and printing for reliable and cost efficient distribution
- Roles based access and security
- Archive or xECM integration to ensure compliance and easy search and retrieval for all correspondence
Product Demonstration
Complementary Solutions
Based on our previous experiences, organizations that have already deployed SAP Document Presentment by OpenText, add-on for Business Correspondence, have also found the following SAP & OpenText solutions of interest within their business:
Case Studies
Learn from your peers how they selected, implemented and run the different OpenText Suite for SAP solutions
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Take Business Communication to the Next Level
Learn how SAP Document Presentment by OpenText, add-on for Business Correspondence helps you to optimize business correspondence.
Business users are enabled to generate and distribute personalized communication in real-time across multiple channels to your business partners.
Improve the Customer Experience
Enhance customer satisfaction through personalized documents – while increasing document-handling efficiencies, cutting costs, and improving sustainability – with a total solution that integrates disparate content across the enterprise.
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