Forrester Names OpenText a Strong Performer in
Workforce Optimization








 “ ... The suite’s shining star, its interaction analytics tool Explore, has saved one customer
more than seven figures from just the analysis on 20,000 calls.”

Forrester Wave™: Workforce Optimization Suites, Q3 2016

The Forrester Wave™: Workforce Optimization Suites, Q3 2016, names OpenText™ a Strong Performer, citing “three main strategic thrusts for the technology: 1) integrating it into a broad CEM play; 2) using analytics to drive improved customer service; and 3) providing numerous as-a-service consumption models.”
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The Forrester Wave™: Workforce Optimization Suites, Q3 2016