|Smart Process Applications Fill A Big
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by Andrew Bartles and Connie Moore of Forrester Research, Inc.
Published August 2012
Smart process apps are a new category of application software designed to support business activities that are people-intensive, highly variable, loosely structured, and subject to frequent change. This next generation of packaged apps will encapsulate current best practices in these collaborative business processes yet make it possible for the app to reflect continuous improvements in how collaboration can occur.
Five Elements of a Smart Process Application:
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