With customers today demanding more on every front -- from their shopping experiences and brands to their products and service providers -- businesses must continually focus on differentiating and delivering better, faster and higher quality goods and services. Organizations recognize that processes can make or break the customer experience and spend millions of dollars every year on process improvement efforts. Unfortunately, past process improvement approaches utilizing Sigma, Lean, Lean Six Sigma and Total Quality Management (TQM) have proven costly and largely ineffective.
Incremental process improvements are not delivering the ROI that today’s organizations need to stay competitive.
Even the most traditional firms are realizing that the pace of business change has accelerated to the point where they must build dynamic, fluid business models that can adapt to new competitive threats and business opportunities. Instead of deploying slow-to-change packaged applications or building difficult-to-change custom solutions, leading organizations embrace BPM methodologies — supported by BPM suites — that drive rapid process change, increased business engagement, and dramatic improvements in worker productivity.
Firms are extending BPM beyond its traditional focus on cost-cutting to also focus on delivering top-line benefits — including driving greater process orientation, improving the customer experience, and accelerating the integration of merged and acquired companies.
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