Retail & Wholesale

According to analysts and market research information, in today’s economy there are several trends and challenges defined in different Retail & Wholesale organizations, such as:

• Low revenue growth, and thus a need for more efficiency and increasing margins
• Getting new customers and at the same time retaining existing customers:
• Improve customer services
• Communications and Relationship Management (social media)
• Anywhere/anytime consumer
• Increase brand engagement
• Mobility
• Cloud
• Scalability and exportability

OpenText has the experience and skill to help tackle the above listed business topics faced by Retail & Wholesale organizations. During the EIM methodology part of workshop these topics will be addressed. Also, organizations like Blokker in The Netherlands and Delhaize in Belgium use OpenText solutions successfully to manage some of the above topics and these business cases will be presented comprehensively.

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Delhaize Group S.A. customer success story

Delhaize Group S.A. is a Belgian international food retailer with locations in seven countries on three continents and 138,000 employees. Delhaize had a vision for its European financial operations, located in Belgium, Greece, Romania, and Luxembourg. The company wanted to simplify, optimize, and integrate its complex, non-integrated finance and IT landscape, which included more than 10 accounting applications. So Delhaize Group embarked on a multiyear, multiphase transformation, selecting SAP® software as its foundation.
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Blokker customer success story

Blokker is the largest specialty shop for household items in The Netherlands. With 800 retail shops, Blokker is also one of the largest franchises in the Retail sector. Blokker wanted to reduce operational costs and increase commercial preparedness for the head office and its franchisees through electronic ordering and invoicing.
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Assess your EIM Maturity

Are you curious as to the level of your organization’s EIM maturity? Please allow about 10 minutes of your time to complete the assessment to find out about the current status of different business aspects within your organization.