Better informed customers stay engaged

Financial organisations are keener than ever to grow their customer relationships and increase their business. However, today’s customer has changed and market conditions have driven up the value of increased customer loyalty. Organisations need to deliver what they want, when they want it. Customers can no longer be seen as mere account numbers, but as real people with individual needs. Whether they are a corporate, retail customers or from a partner network, financial organisation need to put your customer first, and provide the best possible service.

By placing customers at the centre of your business and ensuring your offerings are targeted, competitive, information is consistent, will enable you to improve your customer service, whilst controlling your costs. OpenText help financial organisations achieve this through giving a tailored user experience and message at a time and channel that suits them. We can reinforce customer loyalty with personalised statements and correspondence, introduce new products and manage change faster, and for your next generation of customers modernise your communication with the latest technology.

OpenText delivers real value by connecting content across your back office applications, including transaction information from various channels to provide each customer with highly personalised secure portal with relevant content, delivering a highly impressive customer experience, and reduced customer churn.

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