Driving the customer experience

Most financial services organisations still manage multiple, heavily customised, disparate technology systems that are simply information silos. In today's economic conditions, organisations must be able to access the full value of every piece of information they have, as well as be able to tap and cultivate the combined intelligence and insight of their employees, partners and customers. It's the only way to create valuable new products and channels as well as efficiently manage acquisitions.

Online systems are proving to be of particular significance for financial service organisations, due to ease of use, and the ease in which information is transferred and presented in a single view to suit the individual customer. An audit trail of customer engagement and transactions shows how they are treated, and workflow systems automate processes reducing costs.

OpenText help financial organisations transform human and document centric business processes for consumers, investors and employees through our transactional content management and web experience management platforms.

OpenText empower employees with information to increase productivity, share information and make the business more agile. Our solutions for the financial services industry help to effectively identify fraud activity, reduce compliance risk and improve reporting.